Support

Frequently Asked Questions

ALL FAQs

  • Holo Fan is a holographic case fan that combines PC cooling with a holographic display. It lets you display images and videos inside your PC case, adding a new level of personalization to your setup.

  • Visit our Where to Buy page to explore our authorized retailers. We recommend TooEasy Company at tooeasy.com, but you’re welcome to purchase from any listed retailer that suits your needs.

  • Please contact the retailer you purchased from to request a return. Return eligibility and procedures are subject to the retailer’s policy.

  • Please check the specifications and requirements on the relevant product page before purchasing. If you need help confirming compatibility, contact support@coolifycool.com with details of your setup.

  • The estimated noise level is 35 dB(A). This figure is preliminary and subject to confirmation through testing.

  • Please refer to the product manual available on our website for installation and setup instructions.

  • Yes. Holo Fan is compatible with radiators that use standard 120 mm fan mounting holes. Check the installation guide for the correct fan orientation before securing the screws.

  • Coolify Studio supports Windows 10 and Windows 11.

  • Coolify Studio is compatible with all COOLIFY products.

  • Follow the download and installation instructions in the product manual available on our website.

  • No. Coolify Studio is designed to run in the background without noticeably affecting everyday PC use or gaming performance.

  • Yes. Use the Upload feature in Coolify Studio to add your own images and videos and display them on your connected device.

  • Coolify Studio supports MP4, PNG, JPG, and GIF files. MOV and AVI files are not supported.

  • Coolify Studio uses context such as the game you’re playing, the music you’re listening to, the current time, and the day’s weather to generate visuals in your selected AI style.

  • Yes. Connect multiple fans through the connection box with SATA power, then use the USB Wi-Fi transmitter to manage their displays in Coolify Studio. For a single fan, connect it to a 4-pin PWM header on your motherboard.

  • Yes. The fan continues to run at the speed set by your motherboard. Coolify Studio only controls the display.

  • Please check the following:

    1. Connect your computer to the Wi-Fi network broadcast by your Holo Fan.
    2. Once connected, open Coolify Studio.
    3. Check that your firewall or security software is not blocking Coolify Studio’s connection to the device.

    If the issue persists, email support@coolifycool.com with a screenshot of any error message.

  • Check the message shown by Windows Security to identify what is blocking the app. Please send a screenshot of the message to support@coolifycool.com so our team can help you with the appropriate next steps.

  • A weak or unstable Wi-Fi connection can delay image generation. Check your internet connection and try again once it is stable.

  • Check your internet connection, then switch AI Generation Mode off and back on. If the image still does not update, close and reopen Coolify Studio and check that your device is connected.

  • If the display flickers or does not show an image, using a compatible VH3.96 4-Pin to SATA or Molex power adapter to supply power directly from your PC’s power supply may help.

    1. Shut down your PC and disconnect it from power before changing any connections.
    2. Disconnect the Holo Fan’s VH3.96 4-Pin power connector from its current connection.
    3. Connect it to a compatible VH3.96 4-Pin to SATA or Molex power adapter.
    4. Connect the adapter to the matching SATA or Molex power connector on your PSU’s peripheral power cable.
    5. Reconnect power and turn on your PC.

    Please refer to your model’s product manual to confirm the correct cable and connection method. If the issue persists, contact support@coolifycool.com.

  • Images with large white or very bright areas can appear overexposed on the display. Try lowering the display brightness or reducing the image’s brightness and highlights. For very high-resolution images, try resizing them to the recommended resolution in your product manual before uploading.

  • COOLIFY products come with a one-year warranty. Please refer to our Warranty Information page for coverage details. For warranty claims, contact the retailer you purchased from.

  • Please email support@coolifycool.com for assistance with your COOLIFY product.

  • For business partnerships, please contact support@coolifycool.com with a brief introduction to your company and your proposed collaboration.

  • Please email support@coolifycool.com with links to your social media channels and a brief outline of your collaboration idea.

  • Yes. For bulk orders or B2B inquiries, please contact support@coolifycool.com with the products you’re interested in and your estimated order quantity. Our team will assist you with pricing and available options.

  • Yes. COOLIFY offers OEM and ODM services for brands looking to customize products or develop new solutions. We welcome projects in gaming and other industries. Please contact support@coolifycool.com to discuss your project.

  • Please send your resume and a brief introduction to support@coolifycool.com, including the type of role you’re interested in.